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File your weekly claim

Attention: New hours at Unemployment Insurance Claims Centers

To improve our ability to serve customers in the face of workload challenges, our phone lines for speaking to an agent will now be available between 8 a.m. and 4 p.m. The remainder of the day, agents will respond to claimants who have been waiting to speak to them.

This change also means you must also file weekly claims by 4 p.m. the last business day of the week. Other automated services are still available during regular hours.

If you have questions about this change, please review our “Questions & Answers.”  

After you apply for unemployment benefits, you must file a weekly claim at the beginning of the next week in order to begin receiving benefits. Then, you must file a claim each week until you want your benefits to stop.

How to file

  • File online; or
  • Call 800-318-6022 to use the automated phone system; or
  • Call 800-365-8969 if you are a TTY user.

When to file

  • Anytime between midnight on Sunday through Friday at 4 p.m. (unless Friday is a holiday).
  • Every week you want to claim benefits. (The first week is your waiting week. You must file a weekly claim for this week, but you will not be paid for it.)

You should file a weekly claim every week, even if you’re waiting to:

  • Find out if you qualify for benefits.
  • Have wages and hours added to your claim.
  • Appeal a denial of benefits.


Week 1
John is laid off on the 1st and
applies for unemployment benefits that day.
Week 2
He files his first weekly claim on the 7th for the week that ended on the 6th. (The first week is a waiting week for eligible filers. No payment is issued for the waiting week.)
Week 3
He files another weekly claim 
for the week that ended on the 13th. 
(The first payment is issued for this week, if eligible.)
Week 4
He files a weekly claim every week until his benefits are used up.

 Example calendar of when to file

See also

Connect with Employment Security
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